Tech Platforms

Hardware

The following are hardware requirements you must meet for us to meet our service obligations. Other hardware may be supported on a “best-effort” basis at our discretion.

Desktops

Business or Enterprise models with the following characteristics:

• Make: Dell (preferred), HP or Lenovo
• Warranty: Current
• CPU: Intel Core Gen 6+ i3, i5, i7 
• RAM: 8+ GB
• Storage: 250+ GB Solid State Drive (SSD)

Laptops

Business or Enterprise models with the following characteristics: 

• Make: HP (preferred) or Dell
• Warranty: Current
• CPU: Intel Core Gen 6+ i3, i5, i7 
• RAM: 8+ GB
• Storage: 250+ GB Solid State Drive (SSD) 
• Resolution: 1920×1080 or higher

Accessories

• Mice: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred.
• Keyboard: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred. 
• Monitor: Resolution of 1920×1080 or higher.

Servers

• Make: Dell (preferred), HP, or Lenovo
• Warranty: Current
• RAM: 32+ GB
• Storage: Solid State Drive (SSD) Array
• Uninterruptable Power Supply

Firewalls

• Ubiquiti UDM & UDM-Pro
• SonicWall Gen 6 Security Appliances
• SonicWall Gen 7 Security Appliances

Switches

• All current Ubiquiti managed switches
• Any unmanaged switch in environments fewer than 10 network devices

WiFi Access Points

• All current Ubiquiti UAP models

Network Attached Storage (NAS)

• QNAP SMB and Enterprise models
• Synology SMB and Enterprise models
• WD SMB and Enterprise models

Software

The following are software requirements you must meet for us to meet our service obligations. Other software may be supported on a “best-effort” basis at our discretion.

Operating Systems

The following operating systems are supported for managed services.

• Windows 10, 11 Pro/Business/Enterprise (Desktops/Laptops)
• Windows Server 2012 R2, 2016, 2019 (Servers)
• Ubuntu Linux Server 18.04, 20.04 (UniFi Controller host only)
• Microsoft Server Hyper-V for virtualization 

Line of Business (LOB)

We offer training and direct support for the following software. Other software we support on a best-effort basis.

• 7-Zip
• Adobe Acrobat DC
• FileZilla Client (current version)
• Google Chrome (current version)
• Java Runtime Environment
• Mozilla Firefox (current version)
• Microsoft Edge (current version)
• Microsoft Office 2016, 2019, 2021
• SonicWall NetExtender

Cloud

The following cloud environments are supported for managed services.

• DUO
• DropSuite
• Keeper Security
• Microsoft 365 (M365)
• Microsoft Azure