RECOMMENDED TECHNOLOGY PLATFORM
Tech Platforms
Hardware
The following are hardware requirements you must meet for us to meet our service obligations. Other hardware may be supported on a “best-effort” basis at our discretion.
Desktops
Business or Enterprise models with the following characteristics:
- Make: Dell (preferred), HP or Lenovo
- Warranty: Current
- CPU: Intel Core Gen 6+ i3, i5, i7
- RAM: 8+ GB
- Storage: 250+ GB Solid State Drive (SSD)
Laptops
Business or Enterprise models with the following characteristics:
- Make: HP (preferred) or Dell
- Warranty: Current
- CPU: Intel Core Gen 6+ i3, i5, i7
- RAM: 8+ GB
- Storage: 250+ GB Solid State Drive (SSD)
- Resolution: 1920×1080 or higher
Accessories
- Mice: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred.
- Keyboard: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred.
- Monitor: Resolution of 1920×1080 or higher.
Servers
- Make: Dell (preferred), HP, or Lenovo
- Warranty: Current
- RAM: 32+ GB
- Storage: Solid State Drive (SSD) Array
- Uninterruptable Power Supply
Firewalls
- Ubiquiti UDM & UDM-Pro
- SonicWall Gen 6 Security Appliances
- SonicWall Gen 7 Security Appliances
Switches
- All current Ubiquiti managed switches
- Any unmanaged switch in environments fewer than 10 network devices
WiFi Access Points
- All current Ubiquiti UAP models
Network Attached Storage (NAS)
- QNAP SMB and Enterprise models
- Synology SMB and Enterprise models
- WD SMB and Enterprise models
Software
The following are software requirements you must meet for us to meet our service obligations. Other software may be supported on a “best-effort” basis at our discretion.
Operating Systems
The following operating systems are supported for managed services.
- Windows 10, 11 Pro/Business/Enterprise (Desktops/Laptops)
- Windows Server 2012 R2, 2016, 2019 (Servers)
- Ubuntu Linux Server 18.04, 20.04 (UniFi Controller host only)
- Microsoft Server Hyper-V for virtualization
Line of Business (LOB)
We offer training and direct support for the following software. Other software we support on a best-effort basis.
- 7-Zip
- Adobe Acrobat DC
- FileZilla Client (current version)
- Google Chrome (current version)
- Java Runtime Environment
- Mozilla Firefox (current version)
- Microsoft Edge (current version)
- Microsoft Office 2016, 2019, 2021
- SonicWall NetExtender
Cloud
The following cloud environments are supported for managed services.
- DUO
- DropSuite
- Keeper Security
- Microsoft 365 (M365)
- Microsoft Azure