The IT industry is always changing, and it’s the job of every IT professional to stay on top of the latest trends that are shaping the playing field. These are some of the trends that we’ll be helping companies stay on top of this year.

Increased Mobility

Modern workforces are increasingly mobile, and having the right technology can help make it easier to do business outside of the office. IT teams have to not only set up the tools for doing business on the move, but also provide effective support to employees outside of the office, whether that’s via phone, email, or VPN.

Multi-Channel Customer Service

Businesses are now expected to offer customers different options for getting in touch. These could include: phone, email, a ticketing system, social media, online chat, and others. In turn, companies need some extra IT help to ensure that these channels are all operating smoothly and are not significantly adding to customer service overhead.

The Rise of Cloud Software

Software companies have figured out that they can get companies to pay more by offering software as a cloud-based subscription model rather than selling them a new version of the software every few years at a fixed price. (Microsoft Office 365 will probably be the one instance that affects most businesses, because of Microsoft’s ubiquity in the workplace.) Cloud software may not live directly on your hard drive, but it requires its own kind of IT support that could actually be more complex, including data management, cross-software communication via API, and custom configurations.

Have an IT-related challenge you’re currently struggling with? We’re here to help! Simply reply to this email to get in touch with us!